PRIVACY STATEMENT
The purpose of this Online Privacy Statement is to inform you about the types
of information we gather online about you when you visit elixirlabs.com ("our
Site"), how we may use that information, whether we disclose it to anyone,
and the choices you have regarding our use of that information.
This Online Privacy Statement may change from time to
time, so please check back periodically.
This Statement will explain the following regarding the treatment of data
collected on our Site:
What information we collect
The information we collect on our Site generally falls into the following
two categories: Personally Identifiable Information and Non-Personally Identifiable
Information.
This refers
to information that lets us know the specifics of who you are. The Personally
Identifiable Information we collect when you use our Site may include your name,
mailing address, phone number, e-mail address, employer, credit card number,
expiration date, shipping address, id numbers, login names, passwords, public
postings, prospect email address, and job title. We request Personally Identifiable
Information when you order a product or service, participate in certain promotional
activities, fill out surveys, and correspond with us. We also collect Personally
Identifiable Information when you ask that we send products or information directly
to other people; in these cases, we will collect the information you submit
about the recipient. It will be clear when you are on a part of our Site that
requires personal information, because we will ask you for it and you will have
a choice about how we use that information.
This refers
to information that does not by itself identify a specific individual. The non-personally
identifiable data we collect when you visit our Site may include the Uniform
Resource Locator ("URL")(1) of the Web site
that you came from before visiting our Site, which pages you visit on our Site,
which URL you next go to, which browser you used to come to our Site, your Internet
Protocol ("IP")(2) address, and any search
terms entered on our Site. This Statement also contains more information about
how we use cookies and other technology to collect this
data.
We do not connect the Personally Identifiable Information and Non-Personally
Identifiable Information we collect on our Site.
Why we collect your information
Our primary goals in collecting information are to provide customers with
superior service and to provide all visitors a smooth, efficient, and personalized
experience while using our Site. For example, if you purchase products or request
information on our Site, we use your Personally Identifiable Information to
fill your order or provide the requested information. We use Non-Personally
Identifiable Information on an aggregated basis to analyze customer behavior
to help us understand how visitors use our Site and to measure interest in the
various pages. We use this information to improve the content of our Site, to
make our Site easier to use, and to customize our advertising.
How we use your information
We gather and use information in a number of ways, including the following:
We collect certain Non-Personally Identifiable
Information when you visit our Site or click on banner ads for Elixir Labs products
and services. We collect this information to help run our Site more efficiently,
to gather broad demographic information, to monitor the level of activity on
our Site, and to evaluate the effectiveness of our advertising. Learn more about
how we use cookies and other technology to collect this
information.
We collect Personally Identifiable Information
when you purchase products and services. We collect this information to deliver
your order, to obtain payment, and to communicate with you about the status
of your order.
We may collect certain information
when you request technical support for your Elixir Labs products. This information
is necessary to identify your systems, understand the configuration of the products,
diagnose your questions, and provide solutions.
We collect Personally
Identifiable Information from customers who volunteer to complete surveys or
participate in polls. We use this information to improve our products and services.
We collect Personally Identifiable
Information from you when you enter a promotional program or activity. We use
this information to administer the program or activity, to send you promotional
e-mails, notify winners, and make the winners' list publicly available pursuant
to certain states' laws.
We collect
Personally Identifiable Information when you ask to receive newsletters, promotional
e-mails, and other information. We use this information to provide you the information
you request.
If you contact us, we may
keep a record of your correspondence or comments, including Personally Identifiable
Information, in a file specific to you. We use this information to help us provide
better service in the event you contact us again.
Sharing your information
We do not sell, trade, or rent to others the Personally Identifiable Information
we collect online. Unless we have your permission, we will share the Personally
Identifiable Information you provide online only with other Elixir Labs entities
and/or businesses that provide services to Elixir Labs and only for the purposes
described above. Where Elixir Labs engages third parties
to perform services on our behalf, we will require them to observe the intent
of this Online Privacy Statement.
On some pages we offer you the opportunity to receive information from companies
with products or services that may be of interest to you. If you choose to receive
such information, Elixir Labs may assist these companies in their marketing
activities by forwarding their messages to you, but we will not provide these
companies with any of your Personally Identifiable Information.
From time to time, we may be required to provide Personally Identifiable Information
in response to a court order, subpoena, or government investigation. We also
reserve the right to report to law enforcement agencies any activities that
we in good faith believe to be unlawful. We may release certain Personally Identifiable
Information when we believe that such release is reasonably necessary to enforce
or apply our Terms and Conditions or to protect the rights, property, and safety
of others and ourselves.
Elixir Labs or its related entities could merge with or be acquired by another
business entity or their respective assets could be acquired. Should such a
combination or acquisition occur, you should expect that Elixir Labs would share
some or all of your Personally Identifiable Information to continue serving
you and other users of our Site.
Your Choices
Elixir Labs will not use or share the Personally Identifiable Information
collected on our Site in ways unrelated to the purpose for which you provided
the information, including those described above, without providing you a choice
whether to permit any such unrelated uses. At the time you provide your information,
we will offer you a choice as to whether you want to receive further communications
about special offers, product information or other marketing messages. If you
choose not to receive these communications, we will not use the information
you provide for this purpose.
Use of cookies on this site
A "cookie" is a small data file transferred by a Web site to your
computer's hard drive. We send cookies when you surf our Site, make purchases,
respond to online surveys or polls, or request information. Accepting the cookies
used on our Site does not give us access to your Personally Identifiable Information,
but we can use the cookies to identify your computer. The aggregate information
collected permits us to analyze traffic patterns on our Site. This can enable
us over time to provide you with a better experience on our Site by improving
the content and making it easier to use. For example, cookies can keep track
of what you have selected to purchase as you continue to shop and allow you
to enter your password only once on pages where a logon is required.
Most browsers automatically accept cookies, but you can usually refuse cookies,
or selectively accept certain cookies, by adjusting the preferences in your
browser. If you turn off cookies, though, there may be some features of our
Site that will not be available to you and some Web pages may not display properly.
You can find information on popular browsers and how you can adjust them to
control cookies at the following Web sites:
Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm
Netscape Navigator: http://www.netscape.com/legal_notices/cookies.html
Protecting your information
Elixir Labs acknowledges your trust and is committed to protecting the information
you provide us. To prevent unauthorized access, maintain accuracy, and ensure
proper use of information, we have employed physical, electronic, and managerial
processes to safeguard and secure the information we collect online.
When you make a purchase from our Site, we use Secure Sockets Layer ("SSL")
encryption technology to safeguard your credit card and other sensitive information
while it is being sent to us. The SSL encryption is designed to make the information
unreadable by anyone but us. This security measure is working when you see either
the symbol of an unbroken key or closed lock (depending on your browser) on
the bottom of your browser window.
Links to other Web sites
Parts of our Site contain links to third-party Web sites for your convenience
and information. If you use these links, you will leave the our Web site. When
you access another Web site, even one that may contain our logo, please understand
that we do not control the content and are not responsible for the privacy practices
of that site. We suggest that you carefully review the privacy policies of each
site you visit. This Online Privacy Statement does not cover the information
practices of those Web sites linked to our Site. These other sites may send
their own cookies to users, collect data, or solicit personal information.
Children's privacy
We believe that protecting children's privacy online is extremely important,
and we encourage parents and guardians to take an active role in their children's
use of the Internet and to spend time online with their children. We respect
national and international laws, including the Children's On-line Privacy Protection
Act ("COPPA"), which applies in the United States. Accordingly, at
our Site we do not collect personal information from children under 13 without
parental consent. In the event we develop areas of our Site directed at children
under age 13, we will implement a special children's privacy statement that
complies with the requirements of COPPA and other relevant laws.
Changes to this statement
If there are changes or additions to the terms of this Online Privacy Statement,
we will post those changes here so that you will always know what information
we collect online, how we use it, and what choices you have. Please be sure
to check this page before proceeding to use our Site. Regardless of any changes
we make to our Online Privacy Statement, we will always use your Personally
Identifiable Information in accordance with the version of the Statement in
place at the time you provided your information, unless you give your express
consent for us to do otherwise.
Contact us
If you have any questions or concerns about our use of your information or
about this Online Privacy Statement, please send an e-mail to webmaster@elixirlabs.com.
Notes:
1 A URL is the global address of
documents and other resources on the World Wide Web. For example,
http://www.elixirlabs.com is the URL for Elixir Labs's U.S. home page.
2 An IP address is an identifier for a computer or device on a Transmission
Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide
Web. Networks use the TCP/IP protocol to route information based on the IP address
of the destination. In other words, an IP address is a number that is automatically
assigned to your computer whenever you are surfing the Web, allowing Web servers
to locate and identify your computer. Computers require IP addresses in order
for users to communicate on the Internet, browse and shop.
This statement is effective on August 1st, 2001
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